The Value of Uncertainty

Of all the qualities in a manager conductive to innovation and initiative, a degree of uncertainty may be the most powerful.

If a manager is confident but uncertain - confident that the job will get done but without being certain of exactly the best way of doing it - employees are likely to have more room to be creative, alert, and self-starting. When working for confident but uncertain leaders, we are less likely to feign knowledge or hide mistakes, practices that can be costly to a company.

Admission of uncertainty leads to a search for more information, and with more information there may be more options.

[Ellen Langer]
Mindfulness, p.143

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